Exchange Policy

• Eligible products may be exchanged for a size issue, subject to condition verification.
• The product must not have been altered, worn, damaged, or used.
• An exchange is subject to product availability. If the replacement has a higher value, the customer must pay the difference.

Ineligible products for exchange:

• Altered items
• Sale, discounted, or offer items, unless required by applicable law

Exchange Request Window

• An exchange request must be raised within 7 days of receiving the product.
• Please include your order number, the reason for the request, and clear photos or videos when requested.

Product Condition

To be eligible for an exchange:

• The product must be unused, unworn, and in its original packaging.
• Tags and labels must be intact.
• The item must be free of damage, stains, or perfume.

Exchange Process

• Submit your request using the contact details provided on this page.
• Our team may request photos or a video of the item to verify its condition before approving an exchange.
• Do not send an item back until you receive return instructions from KSHIGLO.

Customized and Altered Items

• Customized, personalized, resized, or altered items are not eligible for exchange or return unless they are damaged, defective, or incorrect.
• Minor variations resulting from handcrafted or made-to-order work are not considered defects.

Shipping Charges

• Unless KSHIGLO confirms otherwise, exchange shipping charges are borne by the customer.

Damaged or Incorrect Items

• If you receive a damaged, defective, or incorrect item, contact us promptly with your order number and supporting photos or video.
• Once verified, we will arrange an appropriate replacement, exchange, or refund to the original payment method, as applicable.

Refund Timeline

Once an eligible refund request is approved, your refund will be:

• Initiated within 48 hours
• Credited back to your original payment method within 3 to 5 working days, depending on your bank or payment provider

Contact Us

For questions about this policy or to start a request, please contact KSHIGLO at kshiglo@gmail.com or 8309142255.